FAQ

We are based in Durbanville, Cape Town. We are an online store & do not have a shop front at the moment but if you would like to arrange a viewing we would be happy to accommodate.

As all of our products are handcrafted and made to order, we only keep small batches of stock ready to be shipped. For all standard tables on our Shop page, please allow 5-7 days for your order to be fulfilled. For all custom orders & engravings, please allow between 10-15 working days before shipment. If the order is urgent, please let us know and we will help as best we can.

Absolutely! Whether it be alterations to our already existing products or something completely new - we would love to create it. We also offer in-house custom laser engraving at an additional cost. Perfect for company logos, wedding or birthday gifts.

Please fill out our Contact Form on our Contact Us page. A team member will be in touch within 24 hours (Mon-Fri) to assist you.

If you have selected for your order to be couriered, we wrap your table safely in bubble wrap and corrugated cardboard. In an effort to keep our waste to a minimum, we have eliminated all packaging for collections at our premises. If you are gifting the table to someone and would prefer it to be packaged, please let us know and we will happily accommodate your request. In the event of personal deliveries, the same as above for collections will apply.

The prices displayed do not include delivery. You are able to collect in Durbanville or we are able to courier your order throughout South Africa at an additional cost. If you require courier to any other province, we work with the Courier Guy and work with a flat rate. - in & around Cape Town is R100. - major cities in SA is R150. Shipping costs are non-refundable. You are welcome to return or exchange your order within 7 days of the date of delivery providing the goods are in their original condition. You will be held responsible for the shipping costs when returning goods. Once we have received the goods in their original condition you will be reimbursed/sent your new product. We will not accept any returns on custom orders unless they are damaged or faulty on our behalf.

Wipe your table/board after each use with a warm soapy cloth. Allow to air dry before packing away. Depending on how frequently your table/board is used, oil once every 4-6 weeks, or when it feels dry to the touch. Simply use a cloth to apply the oil/wax evenly on the table (legs included). Let the table stand and allow to dry for 24 hours. Wipe off any excess oil thereafter. Fine Pine uses a locally sourced Food Grade Mineral Oil. With your purchase you will receive a small tester bottle of the oil to use on your table. Other products we recommend you use is a beeswax based cream or coconut oil. Do not let your table/board stand in water - this will cause the wood to warp and splinter. Avoid any bleach to your table/board as this will dry out the wood and could potentially stain your product. Do not let your table/board stay outdoors overnight/while not in use for long periods of time. If this happens, it will shorten the lifespan of your table due to weather damage.

For our Picnic Range primarily use Meranti and Birchwood. We are able to source different woods if required by the client. Meranti Wood ages to a golden brown colour. Meranti is a hardwood and is extremely versatile making it perfect for decorative purposes. Due to its stability it can be used for a wide variety of applications. Meranti is perfect for molding, structure, furniture, cabinets and veneers. Birchwood is fine-grained and pale in colour, often with an attractive satin like sheen and is used exclusively for furniture-making. This highly decorative wood has ripple textures combined with attractive dark streaks and lines. Birchwood is made from laminations of birch veneer. It is light but strong, and has many other good properties. It is among the strongest and dimensionally most stable plywoods and is very flexible. For our Premium Carving Boards, we make use of solid African hardwoods depending on the availability. We do not use any laminated woods for our Premium Carving Boards. Woods used could include Sapele Mahogany, African Walnut and Kiaat and will always be specified. These woods are perfect for carving meats as they are extremely durable and reliable.